Returns & Exchanges
Last Updated: [January 14, 2026]
At FRANCIS LEROUX LLC, we strive to ensure your satisfaction with every purchase from SparkPlug.site. If you’re not completely happy, here’s how we handle returns and refunds:
1. Eligibility for Returns
You may request a return within 30 days of delivery if:
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The item is unused, in its original packaging, and includes all tags/accessories.
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The product is defective, damaged during shipping, or incorrectly fulfilled by us.
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Non-returnable items: Digital downloads, custom-made products, and final sale items (clearly marked at purchase).
2. Refund Process
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Inspection First: Returns must be received and inspected by our team.
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Approval Timeline: Refunds are processed within 3–7 business days after approval.
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Payment Method: Refunds are issued to your original payment method (e.g., credit card, PayPal). Bank processing times may vary.
3. Non-Refundable Situations
We cannot issue refunds for:
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Items returned after 30 days of delivery.
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Products damaged due to misuse, modification, or improper care.
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Final sale items (e.g., clearance, discounted promotions).
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Original shipping fees (unless the error was ours).
4. How to Initiate a Return
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Contact Us: Email support@sparkplug.site with:
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Your order number.
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Reason for the return.
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Photos of the item (if defective/damaged).
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Instructions: Our team will reply within 48 hours with a return address and shipping guidelines.
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Ship Securely: Pack items securely in original packaging. We recommend using a trackable shipping service.
Questions?
Reach out to us!
📧 support@sparkplug.site
📞 +1 (947) 263-5427
📍 FRANCIS LEROUX LLC
2740 N PINE GROVE AVE, CHICAGO, IL 60614
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