Last Updated: [January 14, 2026]

At FRANCIS LEROUX LLC, we strive to ensure your satisfaction with every purchase from SparkPlug.site. If you’re not completely happy, here’s how we handle returns and refunds:

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1. Eligibility for Returns

You may request a return within 30 days of delivery if:

• The item is unused, in its original packaging, and includes all tags/accessories.

• The product is defective, damaged during shipping, or incorrectly fulfilled by us.

• Non-returnable items: Digital downloads, custom-made products, and final sale items (clearly marked at purchase).

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2. Refund Process

• Inspection First: Returns must be received and inspected by our team.

• Approval Timeline: Refunds are processed within 3–7 business days after approval.

• Payment Method: Refunds are issued to your original payment method (e.g., credit card, PayPal). Bank processing times may vary.

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3. Non-Refundable Situations

We cannot issue refunds for:

• Items returned after 30 days of delivery.

• Products damaged due to misuse, modification, or improper care.

• Final sale items (e.g., clearance, discounted promotions).

• Original shipping fees (unless the error was ours).

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4. How to Initiate a Return

1. Contact Us: Email support@sparkplug.site with:

   • Your order number.

   • Reason for the return.

   • Photos of the item (if defective/damaged).

2. Instructions: Our team will reply within 48 hours with a return address and shipping guidelines.

3. Ship Securely: Pack items securely in original packaging. We recommend using a trackable shipping service.

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Questions?

Reach out to us!

📧 support@sparkplug.site

📞 +1 (947) 263-5427

📍 FRANCIS LEROUX LLC

2740 N PINE GROVE AVE, CHICAGO, IL 60614