1. Purpose and Scope​

This Shipping Policy applies to all orders shipped by FRANCIS LEROUX LLC​ via sparkplug.site, including self-operated products, supplier items, returns, and exchanges. We are committed to safe, timely, and cost-effective delivery while prioritizing an exceptional customer experience.

2. Carrier Selection​

2.1 All logistics partners must hold valid operational licenses and comply with international and local regulations.

2.2 Carriers are selected based on service quality, reliability, global coverage, and cost-effectiveness (e.g., FedEx, DHL, UPS, USPS).

3. Shipping Methods​

3.1 Standard Regions: Express delivery via major carriers (e.g., FedEx Ground, UPS Standard).

3.2 Remote/Difficult-Access Areas​ (e.g., Alaska, Hawaii, Puerto Rico, international destinations): Service via USPS Priority Mail or regional specialty carriers.

3.3 Special Items​ (high-value, fragile, oversized, temperature-sensitive): Shipped via dedicated routes with enhanced insurance and handling.

4. Processing Timeframes​

4.1 Orders placed before 3:00 PM CST (UTC-6) on business days ship same day (excludes pre-orders/custom items).

4.2 Weekend/holiday orders ship within 24 hours of the next business day.

4.3 Product-specific timelines (e.g., “Ships in 5 days”) override standard processing.

5. Shipping Fees​

5.1 Continental US: Free shipping on orders over $50. Orders below $50 incur a $6.99 flat fee.

5.2 Remote US Regions: Additional surcharges apply (displayed at checkout).

5.3 International: Calculated dynamically based on destination, weight, and carrier (visible pre-purchase).

6. Returns & Exchanges​

6.1 Company Error​ (damage/wrong item): We cover return shipping and replacement costs.

6.2 Customer-Initiated​ (change of mind, size swap within 7 days): Customer pays return shipping; we cover replacement shipment if applicable.

6.3 Undeliverable/Refused Shipments: Customer bears return fees for address errors.

7. Risk & Ownership Transfer​

Title and risk of loss pass to the customer upon carrier handoff. Signature-required delivery recommended for high-value items.

8. Restricted Items​

We comply with all carrier restrictions (e.g., hazardous materials, lithium batteries). Customers assume legal responsibility for prohibited items.

9. Force Majeure​

Delays from unforeseen events (natural disasters, pandemics, regulatory actions) exempt FRANCIS LEROUX LLC from liability.

10. Policy Updates​

We reserve the right to modify this policy. Current versions are always available at sparkplug.site/shipping-policy.

Contact Us​

Questions? Reach our support team:

📧 support@sparkplug.site

📞 +1 (947) 263-5427

📍 FRANCIS LEROUX LLC

2740 N PINE GROVE AVE

CHICAGO, IL 60614